EVERYTHING THERE IS TO KNOW
Based in Montreal, I offer photography services tailored to both individuals and businesses.
About the satisfaction guarantee
My Satisfaction Guarantee is straightforward:
If you are not satisfied with the photographs I provide, you are not required to pay. I believe that your happiness and satisfaction should be the ultimate measure of my success, and I want to ensure that you receive images that meet your expectations.
Here's how the Satisfaction Guarantee works:
Once the photographs have been edited, I will send you an email that includes a private online gallery link. In the gallery, you will be able to view the photographs with watermarks, which are added to protect my work. You will also find all the necessary details regarding the payment process.
Upon reviewing the watermarked images, you can decide whether or not to proceed with the purchase of the final, watermark-free photographs.
If you choose to accept and pay for the final photographs, you are acknowledging that you are satisfied with the quality and content of the images, and the Satisfaction Guarantee no longer applies. // If you are not satisfied with the watermarked images and choose not to proceed with the purchase, allow me the opportunity to address your concerns and make necessary adjustments to meet your satisfaction. If, after my efforts to resolve the issue, you are still not satisfied with the results, you are under no obligation to pay. However, the photographs must not be used or distributed in any way.
Please note that the dissatisfaction must be based on valid reasons related to the quality or delivery of my services.
This policy is in place to ensure that my work is not taken advantage of and to maintain fairness for both parties involved. I strive to deliver high-quality images that meet your expectations, and I want you to feel confident and comfortable with your decision to work with me.
If you have any questions or concerns about the Satisfaction Guarantee or the payment process, please do not hesitate to contact me. Your satisfaction is my priority, and I am here to assist you throughout the entire photography experience.
About pricing
My photography services are not charged on an hourly basis. Instead, I provide customized packages with a single, all-inclusive price that is specifically tailored to the type of photography you require. To obtain a price quote, please contact me directly. The reason behind not providing set prices is that each project's requirements may vary, such as the necessary equipment, duration of the shoot, number of desired photographs, post-production work, the need for assistants, or the requirement to rent a location. By considering these factors, I can ensure that you receive a comprehensive and accurate price estimate for your unique photography needs.
About delivery process
Following our photography session, you will receive an email containing a private online gallery link. In this gallery, you will find the watermarked versions of your photographs, along with details about the payment process. Once payment has been made, you will receive another link to a separate private online gallery where you can access and download the final, high-resolution photographs.
Feel free to share this second gallery link with anyone you wish, enabling them to view, download, and appreciate the images. Please note that this gallery will remain active for a period of 30 days. I encourage you to download and save your pictures within this timeframe to ensure you have a permanent copy. Rest assured, I also keep a backup of all the final images on my end to provide an additional layer of security.
About turnaround time
My photography turnaround times are as follows: I usually deliver the final photographs within 7 days of the shoot. I am fully committed to ensuring that no work is ever delivered beyond 14 days, so you can always expect to receive your complete set of photographs within a maximum of 14 days. I prioritize prompt delivery while maintaining the highest quality standards, ensuring that you receive your photographs in a timely manner without compromising on the attention to detail and excellence you deserve.
If you haven't found an answer to what you were looking for in this page, please do not hesitate to contact me.